Our Policy

Shipping Policy
- *Processing Time:* All orders are processed and shipped within 4-6 working days from the date of order confirmation.

Return and Exchange Policy
-No Returns or Exchanges
- *Exceptions:* If you receive an incorrect or damaged item, please contact us within 2 hours of receiving your order with a video of unboxing the order as directed on the parcel. We will arrange for a replacement or provide a refund after verifying the issue.

Order Cancellation Policy
- *No Cancellations:* Once an order is placed, it cannot be cancelled. Please ensure all details are correct before finalizing your purchase.

Payment Methods
- *Bank Transfer:* You can make payments directly to our bank account. Please ensure to send us a screenshot via email or instagram.
- *Cash on Delivery (COD):* Payment can be made in cash at the time of delivery. Please ensure you have the exact amount as our delivery personnel may not have change.

Customer Service
- *Contact Us:* For any queries or concerns, please reach out to our customer service team via email or instagram. We are here to assist you and ensure you have a satisfactory shopping experience.

info@thenaayashop.com

By placing an order with us, you agree to comply with the above policies. Thank you for choosing The Naaya Shop for your special purchases.